Frequently Asked Questions

Orders placed before 10am are processed from the same working day. Orders placed after 10am are processed from the next working day. This 10am cut-off also applies to overnight and express delivery orders.

Once your order has been collected by the courier, estimated delivery times are usually:

• Johannesburg and surrounding Gauteng areas: 1–3 working days
• Durban and surrounding areas: 2–3 working days
• Cape Town and surrounding areas: 3–5 working days

These are estimates and may vary depending on your exact location, item availability, courier service, and selected shipping option.

Yes, we do. Available courier options, including overnight or express delivery, will be shown at checkout.

Please note that overnight or express delivery does not mean the order will arrive the day after it is placed. The next-working-day estimate starts only after the courier has collected the order.

The 10am order cut-off also applies: orders placed after 10am are processed from the next working day. Courier delivery estimates begin once collection has taken place.

For urgent delivery requests, delivery updates, or specific delivery instructions, please contact the courier directly using the tracking link provided. Couriers are best positioned to assist with real-time delivery updates.

Yes! If you are in Gauteng, you can collect your order from our store at 40 North Rand Rd, Hughes, Boksburg, 1459.

Once your order is ready for collection, we will notify you by email with the collection details. Please wait for this confirmation before travelling to the store, especially if the item is not currently available at the store.

Please bring your order number and the name used when placing the order.

Once your order is dispatched, you'll receive an email with your tracking number. You can use this to follow your parcel's journey via the courier's website. Make sure your email is correct at checkout to receive updates.

Do not go directly to the courier portal, as the tracking number might not load — click directly on the tracking number in your email to be taken to the tracking page.

Please contact us within 24 hours of delivery with clear photos of the packaging, product, and your order number. We'll assess and assist you as quickly as possible. Late reports may not qualify for replacements or refunds.

Yes — all products include a 30-day warranty against manufacturing defects only.

• Defects caused by incorrect use, installation, handling, or external damage are not covered.
• If your product is faulty within 30 days due to a manufacturing issue, contact us immediately. We may request photos or videos to verify the issue and will advise on the next steps.

We accept returns within 14 days of delivery. If you've changed your mind, you have 14 calendar days from the date of delivery to return the product to us.

Items must be unused, in original packaging, and in resell-able condition. Return shipping is at the customer's cost unless the item is faulty.

Most of our flat-pack furniture comes with the required fittings and an easy-to-follow manual. You may need a basic screwdriver. We also provide video guides for many of our products to assist with assembly.

We also offer assembly assistance for collection orders, for a fee based on the assembly level, provided the unit will fit in your vehicle after assembly.

Absolutely. Our support team is always happy to help. Just contact us via email or WhatsApp with your needs, and we'll guide you to the best options.