Terms of Service

The Decorum & Co website is operated by OA Monaco Holdings (Pty) Ltd t/a Decorum & Co.

Our online store is hosted and powered by Shopify, which provides the ecommerce platform used to offer our products online.

These Terms apply to purchases made through our website and, where relevant, purchases or collections made through our physical retail operations.

You may use our website only for lawful purposes.

You may not:

• use the website for unlawful or fraudulent activities;
• attempt to interfere with the operation or security of the website;
• introduce viruses, malicious code or harmful software;
• attempt to gain unauthorised access to our systems;
• scrape, reproduce or commercially exploit website content without permission; or
• use our intellectual property in a manner not authorised by Decorum & Co.

We may restrict or suspend access to our website where reasonably necessary to protect our customers, systems or business.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions and other information on our website are accurate.

However:

• colours may appear differently depending on your screen or device;
• measurements may be approximate;
• product appearance may vary slightly due to manufacturing or material variations;
• packaging may change;
• photographs may include styling items or accessories that are not included unless stated; and
• products may be updated or discontinued from time to time.

Please review the applicable product description before purchasing.

If you require clarification about a product, please contact us before placing your order.

Product prices may change from time to time.

The price applicable to your order will generally be the price displayed when the order is placed, subject to correction of genuine pricing or system errors as permitted by law.

Promotions, discounts and special offers may:

• apply for limited periods;
• apply only to selected products;
• be subject to stock availability;
• have specific terms; and
• not be combined with other promotions unless stated otherwise.

Where a price or product listing contains an obvious error, we may contact you before fulfilling the order and deal with the matter in accordance with applicable law.

Placing an order does not necessarily mean that Decorum & Co has accepted the order.

Orders remain subject to:

• successful payment;
• stock availability;
• verification where required;
• product availability;
• delivery or collection availability; and
• fraud and security checks.

We may contact you if we are unable to fulfil an order as placed.

Where an order cannot be fulfilled, we may offer an appropriate alternative, amendment or refund depending on the circumstances.

Stock levels displayed online are intended to assist customers, but may occasionally change before an order is fulfilled.

Stock may be held at different Decorum & Co locations.

Where necessary, stock may need to be transferred internally before an order can be completed or dispatched.

We do not guarantee availability until the relevant stock has been allocated to your order.

Orders must be paid using one of the payment methods made available at checkout or through another payment arrangement authorised by Decorum & Co.

Payments may be processed by independent third-party payment providers.

Decorum & Co does not generally store complete payment card details.

An order may be held or cancelled where:

• payment is unsuccessful;
• payment cannot be verified;
• a transaction is suspected to be fraudulent; or
• additional verification is reasonably required.

Delivery timeframes displayed or communicated by Decorum & Co are estimates unless expressly stated otherwise.

Delivery may be affected by matters outside our reasonable control, including:

• courier delays;
• weather;
• traffic;
• strikes;
• public holidays;
• remote-area delivery conditions;
• unusually high order volumes; or
• other operational disruptions.

Courier companies operate independently from Decorum & Co.

We cannot guarantee:

• the exact time a courier will arrive;
• a particular driver's route;
• that collection and replacement deliveries will occur simultaneously; or
• exact transit times once a parcel has entered a courier's network.

Customers must provide accurate delivery information and ensure that someone is reasonably available to receive the order.

Additional charges or delays may arise from incorrect addresses or unsuccessful delivery attempts.

Where collection is offered, customers must wait until the order has been confirmed as ready for collection before travelling to the collection location.

Customers collecting products are responsible for ensuring that:

• the correct order is collected;
• products are loaded and transported safely;
• suitable transport is used; and
• products are properly secured.

Damage caused after collection through customer-arranged loading, transportation, securing, unloading or handling may not constitute a product defect.

Returns, refunds, exchanges, damaged items and warranty claims are governed by our separate Returns & Refund Policy.

Our policy includes rules relating to:

• 7-day change-of-mind returns;
• unopened and opened products;
• online returns;
• product assessments;
• missing or damaged components;
• warranty claims;
• health and hygiene products;
• incorrect items;
• courier damage;
• customer-arranged transport;
• repairs;
• clearance or specifically disclosed items; and
• marketplace purchases.

Returns must be arranged and authorised before products are sent back to us.

Please refer to our full Returns & Refund Policy for the applicable process.

Certain products may be identified on their product listing as subject to health or hygiene return restrictions.

For these products, change-of-mind returns may only be accepted where the product remains unopened, unused and in its original sealed packaging within the applicable return period.

Once such a product has been opened or used, change-of-mind returns or exchanges will not be accepted.

This does not prevent a customer from reporting an alleged defect, which may be assessed in accordance with our Returns & Refund Policy and applicable law.

Certain Decorum & Co products require assembly.

Customers are responsible for:

• following the supplied instructions;
• using appropriate tools;
• ensuring components are installed correctly; and
• observing stated weight or usage limitations.

Damage caused by incorrect assembly, modification, misuse, overloading or improper installation may not constitute a manufacturing defect.

Where an assembly service is separately offered, additional terms or charges may apply.

Products must be used only for their intended purpose and in accordance with any instructions, warnings, specifications or weight limits provided.

Customers are responsible for assessing whether a product is appropriate for their intended use.

Products intended for children, mobility assistance, health-related support, outdoor use, exercise or similar applications must be used with appropriate care and supervision where relevant.

Nothing in this section limits Decorum & Co's obligations concerning defective or unsafe goods under applicable law.

If you receive:

• an incorrect product;
• an item damaged during delivery;
• a product with missing components; or
• a product you believe is defective,

please contact us promptly and follow the process in our Returns & Refund Policy.

We may reasonably request:

• proof of purchase;
• photographs;
• videos;
• packaging information; or
• other information necessary to investigate the matter.

Where appropriate, products may need to be inspected, tested or assembled before an outcome can be confirmed.

Where our website allows customers to submit reviews, photographs, comments or other content, you remain responsible for the content you submit.

You must not submit content that:

• is unlawful;
• is knowingly false or misleading;
• infringes another person's rights;
• contains malicious software;
• contains confidential information belonging to another person; or
• is abusive, threatening or otherwise unlawful.

We may moderate or remove content where reasonably necessary, including where content violates these Terms or applicable law.

Submitting a review does not transfer ownership of your content to Decorum & Co, but you grant us reasonable permission to display and use the content in connection with our website and business.

Unless otherwise stated, the content of our website, including:

• logos;
• brand names;
• graphics;
• photographs;
• designs;
• written content;
• product descriptions; and
• website material,

belongs to Decorum & Co or is used under licence.

Content may not be copied, reproduced, distributed or commercially exploited without our written permission except where permitted by law.

Our website may integrate with or link to third-party services, including:

• payment providers;
• courier services;
• Shopify;
• social media platforms;
• review platforms; and
• other external websites.

Independent third parties operate under their own terms, policies and privacy practices.

Decorum & Co is not responsible for the content or operation of independent third-party websites or services, except to the extent applicable law provides otherwise.

Products purchased through marketplaces such as Takealot, Amazon or Makro may be subject to that marketplace's ordering, payment, delivery and returns procedures.

Where required, returns and refunds for marketplace transactions must be initiated through the marketplace where the purchase was made.

We reserve the right to take reasonable steps to prevent fraud, theft, abuse or misuse of our services.

This may include:

• verifying customer or transaction information;
• placing an order on hold;
• requesting additional information;
• limiting quantities;
• cancelling suspicious transactions where legally permissible; or
• referring suspected unlawful activity to relevant authorities.

We aim to keep our website available and operational but do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• maintenance;
• system updates;
• technical problems;
• third-party outages; or
• circumstances outside our reasonable control.

We may modify or discontinue website features from time to time.

Decorum & Co will not seek to exclude liability that cannot lawfully be excluded.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control or from misuse of our products or services.

Nothing in these Terms excludes or limits rights or remedies available to consumers under applicable South African law.

Personal information is handled in accordance with our Privacy Policy and applicable data-protection law, including POPIA.

Our Privacy Policy explains:

• what information we collect;
• how we use it;
• who we may share it with;
• cookies and online tracking;
• data security and retention; and
• your privacy rights.

We may update these Terms from time to time to reflect:

• changes in our operations;
• changes to our website;
• new services or systems;
• changes to applicable law; or
• other operational requirements.

The latest version will be published on our website and the effective date updated.

Changes will not retrospectively remove rights that have already accrued under applicable law.

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and any consumer dispute-resolution rights available to you.

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as severable to the extent necessary.

The remainder of the Terms will continue to apply.