Shipping Policy – Decorum & Co

Last updated: November 2025

At Decorum & Co, we’re committed to delivering your order safely, efficiently, and affordably. The details below explain how our shipping process works — from order handling to courier delivery — so you know exactly what to expect.

1. Dispatch & Handling Time (Pick & Pack SLA)

All orders go through a quality check, packaging, and booking process before being handed over to our courier partners.

  • Processing & Dispatch Time: Orders are typically dispatched within 1–2 working days after payment confirmation.
  • 10 AM Cut-off: Orders placed after 10 AM will be processed from the next working day. This applies to both standard and overnight deliveries.
  • Once dispatched, you’ll receive an email with your tracking details.

Note: “Overnight Delivery” refers to the courier’s transit time only. Our 1–2-day pick-and-pack time still applies before the parcel is handed to the courier.

At Decorum & Co, we always aim to process and hand over orders to couriers as quickly as possible. While our official SLA allows up to 1-2 working days, most orders are dispatched sooner whenever stock availability and courier schedules allow.

2. Shipping Methods

2.1 Standard Courier Delivery (Nationwide)

We select the most reliable and cost-effective courier option for your location and parcel size.

Available services include:

  • Door-to-door standard delivery
  • Overnight delivery (where available)
  • Locker-to-locker shipping for added convenience

Estimated delivery times (after dispatch):

  • Standard delivery: 1–5 working days depending on your area
  • Overnight delivery: Next working day after the courier has collected your parcel

If your parcel exceeds standard size or weight limits, we’ll contact you before dispatch to confirm any additional courier costs.

2.2 Collection from Our Warehouse (By Appointment Only)

Prefer to collect your order yourself? You’re welcome to do so once it’s ready.

  • Collections are by appointment only.
  • Same-day collection is possible once your order has been confirmed as ready.
  • Please bring your order number and name for verification.

3. Tracking & Notifications

You’ll receive a tracking number via email once your parcel leaves our warehouse.

Please make sure your email address and contact number are correct at checkout to receive shipping updates.

Once your parcel is handed to the courier, all delivery-related follow-ups should be directed to the courier using your tracking link.

4. Damaged Parcels

If your parcel arrives damaged:

  • Notify us within 24 hours of receiving it.
  • Include clear photos of the product and packaging.
  • Late claims may affect eligibility for replacement or refund.

5. Address Accuracy & Missed Deliveries

Please double-check your shipping address and contact details before completing checkout.

We cannot be held responsible for failed deliveries due to incorrect or incomplete address details.

If your parcel is returned to us after a failed delivery, re-delivery can be arranged at your expense.

6. Need Help?

Have a question about shipping, tracking, or collection?

📧 Email: support@decorumandco.co.za

We’re happy to help.