Shipping Policy – Decorum & Co

Last Updated: 26 January 2026

Our Commitment to Your Shopping Experience

At Decorum & Co, we are dedicated to bringing you a wide selection of high-quality furniture and home products designed to suit your space and lifestyle. We understand the importance of reliable stock availability, clear delivery timelines, and quality craftsmanship, and we strive to ensure you have a smooth and confident shopping experience from checkout to delivery.

We take pride in offering factory-direct furniture and curated home products that are quality-checked before dispatch.

We do not operate a dropshipping model. All products are dispatched from our controlled distribution warehouse.

Stock Availability

All products available for purchase on our website are in stock and ready to be dispatched from our distribution warehouse.

We only list products that are available to ship, ensuring accurate stock availability and reliable order fulfilment. This approach allows us to offer factory-direct pricing while maintaining quality control and stock accuracy.

Our Promise to You

We understand the importance of timely delivery, and we work diligently to process and dispatch orders as quickly as possible. Our team is always available to assist with any questions or concerns, and your satisfaction and trust are our priority.

If you have any questions about your order or delivery timelines, please contact us via our contact page. Submitting a ticket ensures your enquiry is logged and tracked so it cannot be missed, and our team will get back to you shortly.

Dispatch & Handling Time (Pick & Pack SLA)

All orders go through a quality check, packaging, and courier booking process before dispatch.

  • Processing & Dispatch Time: Orders are typically dispatched within 1–2 working days after payment confirmation.
  • 10 AM Cut-Off: Orders placed after 10 AM will be processed from the next working day.
  • Once dispatched, you will receive tracking details via email.

Note: “Overnight Delivery” refers to courier transit time only. Our 1–2 working day processing time applies before the parcel is handed over to the courier.

While our official SLA allows up to 1–2 working days, most orders are dispatched sooner whenever possible.

Shipping Methods

Standard Courier Delivery (Nationwide)

We select the most reliable and cost-effective courier option based on your location and parcel size.

  • Door-to-door standard delivery
  • Overnight delivery (where available)
  • Locker-to-locker delivery

Estimated delivery times (after dispatch):

  • Standard delivery: 1–5 working days
  • Overnight delivery: Next working day after courier collection

If your parcel exceeds standard size or weight limits, courier surcharges may apply.

Collection from Our Factory Outlet Store

You are welcome to collect your order from our Factory Outlet Store once it is ready.

  • Collections are by appointment only
  • Same-day collection may be available once your order is confirmed ready
  • Please bring your order number and ID for verification

Free Shipping Policy (Volumetric Weight Disclaimer)

Orders over R3,000 qualify for free shipping, subject to a maximum volumetric weight equivalent to 60 kg.

Couriers calculate shipping charges using volumetric weight, which is based on parcel dimensions rather than actual weight. This is standard practice for bulky items such as furniture.

Typical industry formula:

Volumetric Weight (kg) = (Length × Width × Height in cm) ÷ 5000

If your order exceeds the free-shipping volumetric threshold, any additional courier fee will be calculated automatically at checkout. The delivery cost shown at checkout reflects the final payable amount.

Understanding Our Shipping Charges

Shipping costs are influenced by:

  • Parcel size and weight
  • Delivery location
  • Courier rates and fuel surcharges
  • Packaging and handling requirements

We continuously optimise our logistics and packaging processes to keep shipping costs as affordable as possible while ensuring safe and reliable delivery.

Factors That May Affect Delivery Times

  • Weekends and public holidays
  • Stock takes and warehouse audits
  • Courier delays or capacity constraints
  • Severe weather or national disruptions
  • High-volume sales events or festive periods

We always aim to minimise delays and communicate proactively.

Damaged Parcels

If your parcel arrives damaged:

  • Notify us within 24 hours of delivery
  • Provide clear photos of the product and all packaging
  • Late claims may affect eligibility for replacement or refund

Address Accuracy & Missed Deliveries

Please ensure your delivery address and contact details are correct before checkout.

We cannot be held responsible for failed deliveries due to incorrect or incomplete address information. If a parcel is returned to us after a failed delivery attempt, re-delivery can be arranged at the customer’s expense.

Need Assistance?

For shipping, tracking, or collection enquiries, please contact:

Email: support@decorumandco.co.za

Submitting a request via our contact page logs a support ticket that cannot be lost and ensures our team can assist you as quickly as possible.