Shipping Policy – Decorum & Co
Last Updated: 13 April 2026
Our Commitment to Your Shopping Experience
At Decorum & Co, we are dedicated to bringing you a wide selection of high-quality furniture and home products designed to suit your space and lifestyle. We understand the importance of reliable stock availability, clear delivery timelines, and quality craftsmanship, and we strive to ensure you have a smooth and confident shopping experience from checkout to delivery.
We take pride in offering factory-direct furniture and curated home products that are quality-checked before dispatch.
We do not operate a dropshipping model. All products are dispatched from our controlled distribution warehouse.
Stock Availability
All products available for purchase on our website are in stock and ready to be dispatched from our distribution warehouse.
We only list products that are available to ship, ensuring accurate stock availability and reliable order fulfilment. This approach allows us to offer factory-direct pricing while maintaining quality control and stock accuracy.
Please Note: While we maintain strict stock control systems, occasional discrepancies may occur due to high order volumes or system syncing delays. We sincerely apologise should this happen and will communicate promptly to resolve the matter.
Our Promise to You
We understand the importance of timely delivery, and we work diligently to process and dispatch orders as quickly as possible. Our team is always available to assist with any questions or concerns, and your satisfaction and trust are our priority.
If you have any questions about your order or delivery timelines, please contact us via our contact page. Submitting a ticket ensures your enquiry is logged and tracked so it cannot be missed, and our team will get back to you shortly.
Processing, Dispatch & Handling Time (Pick & Pack SLA)
All orders go through a quality check, packaging, and courier booking process before dispatch.
Processing & Dispatch Time (Applies to ALL Orders):
Orders are typically processed and dispatched within 1–2 working days after payment confirmation.
10 AM Cut-Off:
Orders placed after 10 AM will be processed from the next working day.
Once dispatched, you will receive tracking details via email.
Important Clarification:
The 1–2 working day processing and dispatch time applies to ALL delivery methods.
Selecting overnight delivery does not skip processing time — it only affects the courier delivery time after dispatch.
While our official SLA allows up to 1–2 working days, most orders are dispatched sooner whenever possible.
Shipping Methods
Standard Courier Delivery (Nationwide)
We select the most reliable and cost-effective courier option based on your location and parcel size, weight, and quantity.
- Door-to-door standard delivery
- Overnight delivery / Express delivery (where available)
- Locker-to-locker delivery
Courier Surcharges:
If your parcel exceeds standard courier size or weight limits, additional courier charges may apply. These are calculated automatically at checkout where applicable.
Delivery Timeframes (After Dispatch)
- Standard delivery: 1–5 working days after dispatch
- Overnight delivery / Express delivery : Next working day after courier collection
Important Clarifications
Overnight Delivery / Express delivery :
Overnight delivery / Express delivery only applies once the parcel has been collected by the courier and does not include processing time.
Courier Responsibility:
Once your order has been processed and dispatched (1–2 working days), it is handed over to the courier. From this point onward, the courier is responsible for the delivery of your parcel.
Tracking details are provided once your order has been dispatched, allowing you to monitor your shipment in real time.
For urgent delivery requests, delivery updates, or specific delivery instructions, customers may contact the courier directly using the tracking link provided. Couriers are best positioned to assist with real-time updates or delivery-related queries.
Total Estimated Delivery Timeline
- Processing & Dispatch: 1–2 working days
- Courier Delivery:
Standard: 1–5 working days
Overnight / Express delivery : Next working day after courier collection
➡️ Total Estimated Delivery Time:
- Standard delivery: 2–7 working days
- Overnight delivery / Express delivery : 1–3 working days
Collection from Our Factory Outlet Store
You are welcome to collect your order from our Factory Outlet Store once it has been confirmed ready.
- Collections are by appointment for order collection
- Walk-ins are welcome to browse and shop in-store
- Same-day collection may be available once your order is prepared
- Please bring your order number for verification
Free Shipping Policy (Volumetric Weight Disclaimer)
Orders over R3,000 qualify for free shipping, subject to a maximum volumetric weight equivalent to 60 kg.
Couriers calculate shipping charges using volumetric weight, which is based on parcel dimensions rather than actual weight. This is standard practice for bulky items such as furniture.
Typical industry formula:
Volumetric Weight (kg) = (Length × Width × Height in cm) ÷ 5000
If your order exceeds the free-shipping volumetric threshold, any additional courier fee will be calculated automatically at checkout. The delivery cost shown at checkout reflects the final payable amount.
Factors That May Affect Delivery Times
- Weekends and public holidays
- Stock takes and warehouse audits
- Courier delays or capacity constraints
- Severe weather or national disruptions
- High-volume sales events or festive periods
We always aim to minimise delays and communicate proactively where possible.
Damaged Parcels
If your parcel arrives damaged:
- Notify us within 24 hours of delivery
- Provide clear photos of the product and all packaging
Late claims may affect eligibility for replacement or refund.
Address Accuracy & Missed Deliveries
Please ensure your delivery address and contact details are correct before checkout.
We cannot be held responsible for failed deliveries due to incorrect or incomplete address information. If a parcel is returned to us after a failed delivery attempt, re-delivery can be arranged at the customer’s expense.
Need Assistance?
For urgent delivery updates or tracking queries, please contact the courier directly using your tracking link.
For order, shipping, or collection enquiries, please contact:
Email: support@decorumandco.co.za
Submitting a request via our contact page logs a support ticket and ensures your enquiry is tracked and responded to promptly.
